Terms and Conditions

Order and Installation T&C - 

  • Toll-free Nos. for Service and Complaints: DAIKIN: 011403 19300, Panasonic: 1800 103 1333 O’GENERAL: 1800 208 1007, Hitachi: 1860 2584 848, Voltas: 9650694555.
  • Extra / from Point Zero Copper piping will be charged @ ₹250/- Per FT.
  • Extra / from Point Zero -3 or 4 core wire will be charged @ ₹50/- Per FT and 5 core @ ₹60 Per FT.
  • Brain age piping will be charged @ ₹ 44/- FT.
  • Fabrication work for condensing unit will be charged at actual as Per site requirement.
  • Civil work will be charged at ₹ 45/- Per FT.
  • PowerPoint must be provided by a customer inside or outside.
  • For installation work. Provide necessary arrangement which will require for the working the same. (Table, ladder, Paalak, etc)
  • Nitrogen Flushing and Pressure Testing if required for all Copper pipe will be charged at ₹ 1000/- Per AC.
  • RCC hole will be charged at actual as per side requirement.
  • ‘PIPING’: as Per the company’s norms and air conditioning design, a minimum of 10 FT piping required.
  • Beyond the 1ST floor, if the lift facility is not available, the delivery charge will be extra at actual.
  • GST at 18% Extra on Installation Charges & Labour Charges

Online Sale Terms and Conditions 

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there as applicable and the amended provisions about electronic records in various statutes as amended from time to time.

This document is published following the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy, and user agreement for access and/or transacting and/or usage of and sets out the terms and conditions governing it and the disclaimer "(Terms & Conditions)"."

All kinds of correspondence should be addressed to the support office address as given above.

Use of this Website is regulated by the Terms & Conditions provided herein. User’s visits, dealings, transactions, and/or otherwise using this Website shall be treated as you have read, understood, and hereby unconditionally accept these Terms & Conditions. These Terms & Conditions shall be treated as a legally binding and enforceable agreement between the Company and the User. If the User does not agree with any and/or all of these Terms & Conditions, then the User should stop dealing with and/or cease to initiate and do any transaction on this Website. By impliedly or expressly accepting these Terms of Use, users also accept and agree to be bound by S.A.Airconditioning Policies (including the privacy policy) as amended from time to time.

The information, products, and services, including but not limited to communications tools, forums, shopping services, search services, offered on this Website or through other mediums, whether now known or hereafter developed, is solely for the users' information and subject to the users' acceptance of the terms, conditions, and notices contained herein and should not be considered as a substitute for professional advice. Users' use of the Website and/or services is subject to the additional disclaimers and caveats that may appear throughout the Website. The Company, its affiliates, associates, subsidiaries, consultants, contractors, advisors, accountants, agents, service providers, and/or suppliers accept no responsibility for any consequences arising directly or indirectly from any action or inaction taken by the User based on the information, services, Products (as defined below), and other materials provided on this website. While the Company strives to keep the information relating to the various products offered on this Website accurate, complete, and up-to-date, the Company, its subsidiaries, affiliates, associate companies, accountants, advisors, agents, consultants, contractors, service providers, and suppliers can not guarantee, and will not be responsible for any damage and/or loss related to, the accuracy, completeness or timeliness of the information.

The Company may change, suspend and/or discontinue the Product (s) at any time, including the availability of any feature, database, and content on the Website. The Company may also impose limits on certain features and services and/or restrict users’ access to parts and/or all of the services without notice and/or liability to the users.

In this Agreement (as defined hereinafter), 'Company' and 'User' have been collectively referred to as "Parties" and individually as "Party".

  1. Definitions

The words and phrases used in these terms are defined as under unless repugnant to the context or meaning thereof:

  • "Agreement" shall mean the agreement between the Company and User with terms and conditions as provided herein and includes the Privacy Policy, Disclaimer and all the schedules, appendices, and references mentioned herein with all such amendments as effected by the Company from time to time.
  • "Company" shall mean Infiniti Retail Limited.
  • "Exchange Policy" shall have the meaning ascribed to it in Clause IX.
  • "Express Shipping Service" shall have the meaning ascribed to it in Clause XVIII.
  • "Force Majeure Event" shall have the meaning ascribed to it in Clause XIX.
  • "Product (s)" shall mean any good and/or service offered for sale on the Website for consideration.
  • "Refund Policy" shall have the meaning ascribed to it in Clause XIII.
  • "Return Policy" shall have the meaning ascribed to it in Clause VIII.
  • "User"/"Users" 
  • "Website" shall mean, a website owned and operated by the Company for facilitating online transactions including the related mobile sites and mobile applications introduced from time to time.

  1. Eligibility

Any person who is above eighteen (18) years of age, transacting in legally acceptable currency, and competent to enter into a valid contract as defined under the Indian Contract Act, 1872 shall be eligible to visit, use, deal and/or transact at the Website. If a user is not competent to enter into a valid contract, then the user is prohibited from visiting, using, dealing, and/or transacting on the Website. Your visit, dealing, and/or transaction on the Website shall be construed as your representation that you are competent to enter into valid legal contracts under the Indian Contract Act, 1872.

The user agrees to be responsible for maintaining the confidentiality of users' display name and passwords and the user shall be responsible for all activities that occur under the user’s display name and password. Users shall further be responsible for users' use of the services and access of the Website (as well as for use of users' accounts by others, including without limitation minors living with users). The user warrants that all information supplied by the user in using the services and accessing the Website is correct and accurate, including but not limited to the user's name, email address, street address, telephone number, mobile number, credit/debit card, and/or any other payment instrument number, and other payment details. Failure to provide accurate information may render the user’s account temporarily or permanently suspended or indefinite blockage of access to the Website.

  1. Amendment of Terms

The Company is entitled, at its sole discretion or as may be required by law, to amend these Terms & Conditions at any time without any prior intimation to users. Users shall continue to be responsible and shall be bound to this Agreement as amended by the Company from time to time. Continued use of this Website shall constitute user's acceptance of the modified terms and conditions of the Agreement

  1. Website Content

The Website and its content may only be used in accordance with the terms of the Agreement. All products/materials displayed on the Website are protected by intellectual property rights owned by the Company (as applicable), its subsidiaries, affiliates, associate companies, contractors, partners, and/or suppliers as the case may be. The Website is protected by copyright as a collective work and/or compilation, according to applicable laws.

If a user uses any information available on the Website for research that results in an article and/or other publication, the user must list the Company as a resource in the Users' bibliography, obtain prior written permission, and ensure that no documents or graphics, including logos, sourced from the Website and/or Products are altered in any way.

user acknowledges that the Company may or may not pre-screen Content, but that the Company and/or its assignees reserve the right (but not the obligation) to pre-screen, refuse or remove any Content and/or products from the Website at any time, for any reason (including, but not limited to, upon receipt of claims or allegations or complaints from third parties and/or authorities relating to such Content) and/or for no reason at all.

The Company’s logos, product and service marks, and/or names are trademarks that are owned by the Company (the "Marks"). Without the prior written permission of the Company or its appropriate affiliates, the user agrees not to display and/or use in any manner, the Marks. Nothing on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right in and/or to the Marks without the companies or such third party's express written permission. All other trademarks are the property of their respective owners.

User’s misuse of the products, materials, and/or marks on the Website and in its contents, except as provided in this Agreement, is strictly prohibited. Users are advised that the Company will aggressively enforce its intellectual property rights in the Website and/or services and its contents to the fullest extent of the law, including by seeking appropriate remedies including criminal sanctions solely at users' risk as to costs and consequences.

  1. Registration Data

A user is entitled to use the Website for any online shopping transaction after registering on the Website and providing all relevant information about the user as requested on the Website. shall be solely responsible for the confidentiality of its User Id and Password.

The user is solely responsible for the accuracy and correctness of all such details/information provided by the user during registration. If the Company has reason to doubt the correctness of any details/information furnished by User or in case any information furnished by User is found incorrect, false, or misleading, then the Company shall be entitled to cancel or suspend the registration of User permanently or for such period as the Company deems fit.

user shall not (a) select or use the name, User ID, mobile number, and/or mail id, of another person with the intent to impersonate that person or (b) use a user id a name subject to any rights of a person other than the User without appropriate authorization. The Company reserves the right, at its sole discretion, to refuse registration or cancel user id.

To ensure that the Company does not violate any rights that the User may have in his/her Information, the User hereby agrees to grant to the Company a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the database rights that the User has in his/her Information, including but not limited to rights in any media now or in the future concerning the Information. The Company will only use Users' Information following the Agreement.

The user agrees and understands that the Company shall not be responsible in any manner whatsoever for:

  • Delivery of Product (s) at the wrong address furnished by the User.
  • any loss and/or damage incurred by User as a result of incorrect, incomplete, and/or false information provided by User

The user shall further be liable to be prosecuted and/or punished under applicable laws for furnishing false, incorrect, and/or misleading information to the Company.

If a user orders multiple quantities of the same or different product across multiple orders under the same name or group, the company may, at its discretion, treat the order as a bulk order and reserve the right to cancel such bulk orders. If at any time, it is found/observed that a user has, by misrepresentation or any other way, has ordered more than 5units of a particular product, it will amount to a bulk order and the Company reserves its right to reject such order (s) partly or fully. The fulfillment of the order placed by the User shall be subject to the availability of the stock with the Company.

  1. Representations and Warranties

The user represents and warrants that the user is the owner and/or authorized to share the information the user gives on the Website. The user confirms that the information is correct, complete, accurate, not misleading, and does not violate rules and regulations.

  • The user agrees to indemnify and hold harmless the Company and/or its shareholders, directors, employees, officers, affiliates, partners, associate/subsidiary companies/entities, advisors, accountants, agents, consultants, contractors, partners, and/or suppliers from any claims arising from detail/information posted and/or supplied to the Company. The Company reserves the right to remove any such details/information posted by the User at any time and without prior notice to the User.
  • The user agrees and undertakes to be solely responsible for his or her information and confirms that the information submitted by the user is correct, complete, relevant, and accurate.
  • is not fraudulent.
  • does not stalk or otherwise harass another user.
  • does not and shall not infringe on any third party’s intellectual property, trade secrets, and/or other proprietary rights and/or rights of publicity and/or privacy.
  • shall not be defamatory, libellous, unlawfully threatening, and/or unlawfully harassing.
  • shall not be indecent, obscene, and/or contain pornography and/or contain anything which is prohibited under any prevailing laws, rules & regulations, order of any court, forum, statutory authority.
  • shall not be seditious, offensive, abusive, liable to incite racial, ethnic, and/or religious hatred, discriminatory, menacing, tortuous, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy, and/or which may cause annoyance and/or inconvenience.
  • shall not constitute and/or encourage conduct that would be considered a criminal offense, give rise to civil liability, and/or otherwise be contrary to the law.
  • shall not be or include technically harmful material (including, but not limited to, computer/mobile viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data or any other code or files) or other computer programming routines that may damage, detrimentally destroy, limit, interrupt, interfere with, diminish the value of, privately
  • shall does not create liability for the Company or cause the Company to lose (in whole or part) the services of the Company's ISPs or other suppliers.
  • is not like political campaigning, unsolicited or unauthorized advertising, promotional and/or commercial solicitation, chain letters, pyramid schemes, mass mailings, and/or any form of spam or solicitation.
  • is not illegal in any other way.
  • Further, the user agrees and understands that the business reserves the right to remove and/or edit such details/information.

The user confirms that he/she shall abide by all notices and all the terms and conditions (updated from time to time) contained and mentioned herein.

  • The User undertakes and confirms that users shall not use the Company’s website, services, and/or materials therein for any purpose that is unlawful and/or prohibited by the terms of the Agreement and/or under any applicable laws, rulings, notifications, orders of any court or statutory authority. Users should not use the Website, services, and/or materials therein in any manner which could damage, disable, overburden and/or impair the Website and/or any services therein and/or the network (s) connected to the Website and interfere with other users' use and enjoyment of the Website and/or services therein.
  • Users shall not attempt to gain unauthorized access to any service on the Website, other Users Account (s), computer systems, and/or networks connected to the Website through hacking, phishing, password mining, and/or any other means (whether now known or hereafter developed or invented). Users shall not or shall not attempt to obtain any materials or information through any means not intentionally made available to users through the Website. The user agrees and understands that she/he is responsible for all of his/her activities in connection with the services and accessing the Website. Any deceitful, abusive, or otherwise illegal activity may result in the termination of a user's access to the Website.
  • A user may not post or transmit, or cause to be posted or transmitted, any communication or solicitation aimed at obtaining a password, account, or private information from another user. As a condition of use of this Website, the user warrants to the Company that the user will not use this Website for any purpose that is unlawful or prohibited by these Terms & Conditions, notices, and/or by the applicable law. Also, users must not harass, intimidate or impersonate other users or use any information obtained from the service to do so.
  • Certain elements of the Website will contain material submitted by other users. The Company disclaims its responsibility for the content, accuracy, conformity to applicable laws of such material. Part of the Website contains advertising/other material submitted to the Company by third parties. Responsibility for ensuring that material submitted for inclusion on the Website complies with applicable laws is exclusively on the advertisers and the Company will not be responsible for any claim, error, omission, and/or inaccuracy in advertising material. The Company reserves the right to omit, suspend and/or change the position of any advertising material submitted for insertion. Acceptance of advertisements on the Website will be subject to the Company’s terms and conditions which are available on request.

  1. Store Pick Up Service

The Users shall pick-up the Product (s) within Forty-Eight (48) hours of receiving the Invoice on the Website from such stores of the Company as may be selected by the User from the Store locator "(Store)" during the transaction on the Website "(Store Pick Up Service)". If the product (s) is not collected within the specified time, the Company may, at its sole discretion, cancel the order at that time and refund the money under the Refund Policy.

  • An original valid Photo ID of the user whose name is mentioned on the invoice from the list of valid Photo IDs acceptable by the Company shall be produced at the time of pick-up. The same will be scanned and kept in the Company's records for any future references.-
  • Pan Card
  • Valid Driving license
  • Election Card
  • Passport Copy
  • Aadhar Card
  • Valid College ID (considered only for students)

  • If a customer who placed an order on the Website is unable to visit the company's store to pick up the product, the user can send anyone an authority letter, a printed copy of the order confirmation email, and a copy of the photo identity proof, which would be presented along with the said representative's photo identity proof.
  • In the event of any returns and/or refunds concerning the product (s) purchased by the User using the Store Pick up Service option, the User must visit the Store.
  • The Company hereby expressly states that any request from the User for any change in colour and/or model of the products purchased by the User through the Website shall not be accepted by the Company.
  • The User may cancel the order for the purchase of the products placed by the User using the Store Pick Up Service at the Store.
  • The Refund Policy of the Website as set out in Clause XIII of these Terms and Conditions applies to Store Pick-up transactions as well. Further, the refund will be done to the users' accounts as per the mode of payment selected at the time of purchase of the products.
  • Replacement Policy for Store Pick-up Transactions-
  • The Replacement Policy under the Store Pick Up Service will be applicable only in respect to music CDs, DVDs, gaming software and small appliances only on account of inherent manufacturing defects "(Store Pick-up Replaceable Products)", subject to fulfillment of the following conditions:
  • The Store Pick-up Replaceable Products must be presented for replacement within four (4) days of the pick-up of the products from the respective store.
  • The original invoice must be presented at the time of replacement.
  • Store Pick-up Replaceable Products must be returned in unused and resalable condition, including all accessories and manuals. There should be no signs of external damage on the packaging, including the original carton. The Company shall have the sole right to decide on the condition of the Store Pick-up Replaceable Products which shall be final and binding.
  • For further details, please refer to the Exchange policy on the website or write an e-mail to us on
  • It is expressly provided that if any Store Pick-up Replaceable Products are not available at the Store, the money shall be refunded to the User by the Refund Policy of the Company as set out herein.

  • Store Pick-up Non-Replaceable Products-Air conditioning, accessories, large appliances, LCDs, TVs, home theater systems, and other entertainment products will not be replaced under any circumstances.
  • Any products sold under special offers or promotional schemes will not be replaced.
  • Personal care products will not be replaced for hygiene reasons.
  • Gifts will not be replaced and/or covered under any kind of warranty.

  1. Return Policy for Home Delivery
  • All products purchased from the Website enjoy a fifteen (15) day Return Policy.
  • Any product, purchased from the Website, can be returned to the Company within fifteen (15) days of delivery to the same user by placing a Cancel Order request by logging a call to the Company’s Customer Care Centre by phone on +91 79 2656 5409.
  • Any product purchased from the Website can be returned to the Company only if the product supplied by the Company is damaged, defective or the product received is different from the product that was ordered.
  • The user shall ensure that he/she does not accept the delivery of any product whose original packaging is damaged or tampered with in any manner.
  • If, after removing the Product's packaging, the user discovers that it is damaged, defective, or differs from the Product ordered, the user shall immediately notify the Company's Customer Care Centre of such damage, defect, or difference and the Company shall arrange for the replacement of the Product or refund of the Product's price, in addition to any Refund or Exchange/Replacement.
  • In case of cancellation (Return/Replacement) of an order after delivery of the Product to the user, the Company will arrange to pick up the Product to be returned. User will fully assist and cooperate in returning the Product, including all manuals, booklets, warranty cards, accessories, freebies, and packing materials, as well as any other items delivered to the User in conjunction with the returned Product. At the time of pickup, the user will be provided with acknowledgment of pick up by the Company’s Logistical Partner. The user should retain the said acknowledgment and quote or product the same in all his/her future communications with the Company in this regard.

If the order for the product with which the gift (s) is/are given is canceled, all free gifts must be returned in their original packaging as delivered and in unused condition, along with the product.

  1. Exchange/Replacement for Home Delivery
  • If a product is discovered to have a defect (s) immediately after delivery, the user may request an exchange/replacement of the Product at any time after delivery, but no later than fifteen (15) days from the date of delivery of the Product (if no demo/installation is required) or fifteen (15) days from the date of demo/installation (if a manufacturing/working defect exists).If any free item delivered to the user is found defective, then the company shall arrange the replacement of the free item only and the main product shall not be replaced.
  • If a user decides to replace a product due to a specific defect in the product as described above, the Company will arrange for the product to be exchanged/replaced to be picked up. However, the user agrees to assist and cooperate to return the product with all its accessories, freebies, original packing materials and such declaration duly signed by the user as may be suggested by the Customer Service Centre while registering call for return/replacement.
  • If a customer approaches after 15 days of the product's delivery or after demo/installation, as the case may be, such defects will be serviced by the respective manufacturer/brand in accordance with the respective manufacturer's warranty terms.
  • Subject to the provisions as set out here above, the user hereby agrees and understands that products can be returned by the user only by registering/lodging a return request by
  • Logging a call to the company’s Customer Care Centre by phone on +91 79 2656 5409 or;
  • Write an e-mail to us on – info@S.A.Airconditioning.comor;
  • Users can visit the nearest S.A.Airconditioning store
  • If the user opts for replacement of the Product due to any defect at the time of delivery or demo/installation of the Product, the user will have to ensure that the Product is returned in undamaged and saleable condition including all accessories and manuals. There should be no signs of external damage on the packaging, including the original carton. Kindly refer to the Returns sections on the Website for further details on the Return Process.
  • Pay-on-Delivery Order Cancellations/Replacement
  • If you want to cancel the order, please do so by calling our call center +91 79 2656 5409 or visiting the nearest S.A.Airconditioning Store.
  • Once the product is delivered, it can not be returned. However, in the case of any defect or damage in transit or where the product delivered is different from the product for which the order was placed, the user may, by following requisite steps, replace such product.
  • In the event of a stock shortage or, in any case, deemed fit to accept the products, a company may choose to return the amount paid by the user. The remittance would be done via NEFT.
  • All eligible refunds for Pay on Delivery transactions will happen in the Users Account via NEFT.

The user will be bound by the return policy of the Company and shall not hold the Company liable for any loss that she/he may incur due to cancellation of the order.

No Warranty for Freebies

Gifts given with any of the products purchased from the Website will not be exchanged and/or covered under any kind of warranty.

  1. Payment Terms

Users may use a valid credit/debit card / COD and/or any other payment card or online banking facility to make payment for any transaction conducted on the Website. undertakes and confirms that he/she will provide correct, complete, and accurate details of credit/debit and/or any other payment cards, online banking accounts and that he/she will be solely responsible for any cost, expense, loss, and/or damage incurred by the user as a result of providing incorrect detail/information relating to his/her credit/debit and/or any other payment cards or online banking accounts.

The user is advised to read the detailed Terms and Conditions before availing of this payment option. The user expressly agrees and declares that the Company shall not be liable for the loss of any nature whatsoever, including without limitation indirect, consequential, special, and/or incidental to the User arising, directly or indirectly, out of the dissolution of authorization for any transaction, resulting from the User exceeding his/her preset permissible payment limit under the credit/debit and/or any other payment cards and/or online banking accounts.

The Company confirms that the details provided by User in this regard shall be kept confidential and shall not be disclosed to any third party except to the extent required under the rules of any stock exchange and/or by applicable laws, regulations, and/or processes of any government authority and/or in connection with any judicial process regarding any legal action, suit and/or proceeding arising out of and/or relating to this Agreement.

Further, the Company actively reports and prosecutes actual and suspected credit/debit/cash card fraud. The Company may require further authorization from users, such as a telephone confirmation of users' order and/or other information. The Company’s decision to require further authorization is at their sole discretion. The Company reserves the right to cancel, delay, refuse to deliver, or recall from the carrier any order if fraud is suspected. The companies shall not be liable to users for any loss resulting from such cancellation.

The Company captures certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud. If an order is suspected to be fraudulent, all records will be submitted with or without a subpoena to all law enforcement agencies and to the credit/debit/cash card company for fraud investigation. The Company will cooperate with authorities to prosecute offenders to the full extent of the law.

The Company shall take all reasonable precautions to protect the information provided by the user. However, it is expressly provided and accepted by the User that the Company shall not be responsible in any manner whatsoever for any third-party action which results in the information provided by the User being exposed and/or misused by such third party who accessed such information without any authorisation from the Company.

  1. Placing a Pay-on-Delivery Order
  2. Cancellation of Order before Dispatch of Products by the Company
  • You will be required to make payment by cash or card or wallet to our Courier Partner, only at the time of delivery of your order. However, the device for making payment via card/wallet is subject to availability.
  • Do NOT offer cheque or DD to the delivery staff unless specified.
  • Your delivery address should be under the serviceable network of our delivery partner. Please enter the correct pin code to ensure smooth delivery.
  • The Company hereby informs User that User’s receipt of an electronic or another form of order confirmation does not signify the Company’s acceptance of User’s order, nor does it constitute confirmation of the Company’s offer to sell. The Company reserves the right at any time after receipt of a user's order to accept or decline a user’s order for any reason. The Company further reserves the right any time after receipt of the order, to supply less than the quantity ordered by the user. The company will inform the user about its decision to supply the products in a quantity less than the quantity ordered. The user then, at its discretion, may or may not agree to such a modified quantity. User’s order will be deemed accepted by the Company upon shipment of products or performance of services that User has ordered as indicated by the Company’s servers. Title to goods and all risk of loss passes to the user upon delivery to the user. The Company may require additional verification or information before accepting any order.
  • The Company shall have the right to refuse or cancel any orders placed for products listed at an erroneous price, rebate or refund, or containing any other incorrect information or typographical errors. The Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and users' credit/debit/cash cards charged. If the users' credit/debit/cash card has already been charged for the purchase and the users' order is cancelled, the Company shall immediately issue a credit to the users' credit/debit/cash card account for the amount of the charge.
  • Users will be entitled to cancel an order of any Product booked on the Website, by placing a "
  • Logging a call to the company’s Customer Care Centre by phone on +91 79 2656 5409 or;
  • Write an e-mail to us on – or;
  • Users can visit the nearest S.A.Airconditioning store

  1. Refund Policy
  • Any cancellation/exchange per the above terms qualifies for payment reversal/replacement of the Product depending on the availability of the Product and the preference of the user.

The aforesaid terms and conditions in respect to refund by the Company shall be referred to as the "Refund Policy."

  1. Gift Wrapping
  • The user can also use the Gift Wrapping service on the Website for any products purchased as gifts on Website.
  • The user will be liable to pay the gift wrapping charges which will be payable under the payment option.
  • The User hereby agrees and accepts that in case of cancellation and/or refund of the Product (s), the gift wrapping amount will be refunded to the User subject to the condition that the Product is in store and not in ready-to-ship status.
  • This clause about gift wrapping is not applicable on any large appliances, including LCDs, LEDs, Refrigerators, Washing Machines, Dishwashers, etc and on bulk orders.

  1. Charity

The Company may list various causes and/or organisations on its Website for charity purposes. The users will have a choice to donate any funds towards such cause and/or organisation during the process of purchase of any products.

The user may, at its sole discretion, choose to donate a sum to any such cause and/or organisation. The User hereby expressly agrees that in case of any cancellation/refund of the order placed for the products, the charity amount donated by the User will not be refunded to the User.

The Company shall not be responsible and/or liable for any issues that may arise from such donations made by the users.

  1. Coupons

Each set of coupons is governed by its terms and conditions, including but not limited to its use, limitation, applicability, restriction, validity, etc. All such respective terms and conditions are available with the respective coupons. The company reserves its right to amend such terms and conditions for coupons from time to time depending on the use, upgrade, update, and regulatory/statutory mandates without any notice to customers.

  1. Delivery & Installation

The Company will take all reasonable steps to ensure that any product booked on the Website is shipped within seven (7) working days of the date of booking, subject to the successful realization of payment made against the said order and the availability of the product (s). However, the user understands and agrees that the Company will not be held liable for any delay in shipment of the Product caused by circumstances beyond the Company's control, provided that the Company takes all required and necessary steps to ensure shipment of the Product within the above-mentioned timelines.

If a user orders multiple product in a single transaction, the company will make every effort to ship all products together. However, this may not always be possible due to product characteristics and/or logistics issues. If a user purchases multiple products in a single transaction, then all the products would be shipped to a single shipping address given by the user. If a user wishes to ship products to different addresses, then the user should book separate orders based on delivery addresses.

Companies may choose to deliver the products through our Service Partners. To effect the delivery, the delivery person may connect with the user before the delivery. As part of the process, the delivery person may request you to sign the proof of delivery which needs to be signed and returned to the delivery personnel. In cases where the delivery is accepted by someone other than the person whose name the order was placed, the delivery person may request that person to show valid identity proof.

Installation of products will be undertaken by the respective brands or company’s service partners. Standard installation charges, if any, shall be applicable and the user undertakes to abide by and pay necessary charges.

  1. Express Shipping

The Company hereby offers an Express Shipping service to ensure speedy delivery of the products to its users, within a day of placing the order on the website. "(3 Hours Delivery)". The Express Shipping Service terms and conditions are set out below and are in addition to these Terms and Conditions-

  • To use the Express Shipping Service, the user must select "Express Shipping" when purchasing products on the Website.
  • On selecting the "3 Hours Delivery" option, the products purchased by the users shall be delivered within a duration of Twenty Four (24) Hours from the time the Invoice is generated.
  • The Express Shipping Service will be available in selected cities which are as set out on the Website.
  • The products which are ordered between 6.00 P.M to 11.00 A.M shall be delivered to the user by 2.00 P.M on the next working day.
  • The Company shall exercise all possible measures to ensure that any Product ordered under the Express Shipping Service option is delivered within twenty-four (24) hours from the time of placement of the order on the Website subject to the successful realization of payment made against the said order and availability of the Product (s). However, the user understands and agrees that the Company will not be held responsible or liable for any delay in shipment of the Product caused by circumstances beyond the Company's control, provided that the Company takes all required and necessary steps to ensure shipment of the Product within the above-mentioned timelines.
  • The terms and conditions of the Return Policy of Home Delivery (Clause VIII) and Exchange/Replacement of Home Delivery (Clause IX) and Refund Policy (Clause XII) shall apply to products delivered under the Express Shipping Service option.

  1. Force Majeure

The Company shall not be liable for any failure and/or delay on its part in performing any of its obligations under this Agreement, and/or for any loss, damage, costs, charges, and expenses incurred and/or suffered by the User as a result of or arising out of any Force Majeure Event specified in this Agreement.


  1. Warranty Disclaimer

The User acknowledges that the Company has no control over, and is under no obligation to act on, who gains access to the Website and/or services, what products, content User accesses and/or uploads, posts, emails, transmits, and/or otherwise contributes via the Website and/or services, what effects the Products, content may have on User and/or any third party, and how User may interact with the Website and/or services. User releases the Company from all liability for users having acquired or not acquired Products, content through the Website and/or services. The Website and/or services may contain, or direct users to sites and/or services containing, information that some people may find offensive and/or inappropriate. The Company makes no representations concerning any content contained in or accessed through these websites and/or services, and the Company will not be responsible or liable for the accuracy, copyright compliance, legality or decency, or durability of the products, material contained in, or accessed or purchased through these websites and/or services. The services, products, materials, information, content, Website, and/or any software are provided "as is" and "as available," with no express or implied warranties of any kind, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, or non-infringement, except as provided in the Warranty Terms of the respective Products provided by respective manufacturers. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to users.

Despite adequate safeguards, the Company makes no guarantee of the confidentiality and/or privacy of any communication or information transmitted on the Website and/or for the services and/or any website linked to the Website. Users use this Website and/or services at their own risk in accordance with our privacy policies.

Changes are periodically made and added to the website and the information herein. The Company, its subsidiaries, affiliates, associate companies, consultants, partners, and/or its respective suppliers may make improvements and/or changes to this Website at any time.

The Website and/or services contain views, opinions, and recommendations of users of the Website and/or Services, advertisers, third-party information providers, and organizations. The Website does not warrant, represent and/or endorse the correctness, authenticity, accuracy, completeness, reliability, and/or validity of any opinion and/or other information displayed, uploaded, distributed, posted, emailed, transmitted, and/or otherwise contributed through the Website and/or services by anybody other than the Company.

S.A. Airconditioning ("Company") does not endorse, warrant, or guarantee the authenticity, quality, delivery, safety, or benefits of the offers and/or products and/or services advertised herein.It may include inaccuracies and/or typographical errors. The contents published on// ("Website") are subject to changes and/or improvements periodically. During the process of up-gradation, repair, maintenance, and/or improvements of contents/systems/programs/software may be suspended for any use. The Company shall not be liable for any inconvenience, loss, damage, cost, expenses which may be incurred by anybody due to unavailability of the Website for any use. Any advertisement/advice received through the Website should not be relied on for personal, legal, or financial decisions, and you should consult an appropriate professional for specific advice tailored to your situation.

The Company will not be liable in any way for any special, punitive, incidental, consequential loss and/or damages (direct and/or indirect), including, without limitation, damages for loss of opportunity, business loss, loss of profit, revenue, loss and/or damage to any person and/or property arising out of or in connection with the use and/or performance of the Website, with respect to any person and/or property. The Company in no way endorses any advertisers or the content of advertisers on its web pages. The user shall verify the veracity of all information on his/her own before undertaking reliance and acting thereupon. The Company shall not be responsible and/or liable for any consequential damages arising on account of the user's reliance on the contents of the advertisement. Further, the Company shall not be responsible in any manner whatsoever for any third party action which results in the information provided by the User being exposed, misused and/or by such third party who accessed such information without any authorisation from the Company.

Buyers are hereby informed that the company has neither appointed anyone as their agent for selling any products on their behalf nor are their employees authorized to sell the products on platforms other than Website and Stores. Fraudsters may lure buyers with products at much lower prices and/or hefty cashback schemes quoting Buyers are advised not to click on any links or pay through such links, which are not initiated by the buyer himself/herself. Buyers may please take note that if any buyer makes payment to third parties or for transactions initiated by third parties or against links shared by third parties claiming to act on behalf of, the company shall not be liable and responsible for the same. In the event that a third party contacts the buyer as an agent or employee, the buyer should contact Customer Care at +91 79 2656 5409 or

There may be a delay in the provision of services due to factors beyond the reasonable control of the Company and, therefore, the Company shall not be held responsible and liable for any delay and/or failure in performance of services by the Company due to such factors.

Except as specifically mentioned in specifications of any product offered for sale on the Website, the Company does not make any representation, warranty and/or guaranty whatsoever as to the (a) availability, timeliness, lack of viruses, and/or other harmful components, accuracy, adequacy, reliability, completeness, suitability and/or applicability of the information to a particular situation; (b) that the service will be uninterrupted, timely, secure, and/or error-free; (c) all information, software, products, services, and related graphics are provided "as is" without warranty of any kind. The Company hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, workmanlike effort, title, and non-infringement. (d) the images/pictures of products published on the Website may be indicative and the final product may differ from the images/pictures published on .com relating to any particular product.

This agreement is governed by the Laws of India. The User hereby irrevocably consents to the exclusive jurisdiction and venue of courts in Ahmedabad in all disputes arising out of or relating to the use of the Website.